🚚 Shipping Policy

 

Effective Date: 09/08/2025

 

At Giddy-up Riders of Kansas City, we are committed to getting your orders processed and delivered in a timely and reliable manner.

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🔹 Order Processing

• Orders are processed within 3–5 business days of receipt, unless otherwise noted.

• You’ll receive a confirmation email once your order has been processed and shipped.

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🔹 Shipping Methods & Costs

• Orders are shipped through USPS, UPS, or FedEx depending on size and location.

• Shipping costs are calculated at checkout based on order weight, size, and delivery address.

• Free local pickup may be available for select events or by arrangement.

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🔹 Delivery Estimates

• Domestic shipping typically takes 3–7 business days after processing.

• Delays may occur due to weather, carrier issues, or peak seasons — we are not responsible for these delays once your package is in the carrier’s hands.

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🔹 Damaged, Lost, or Missing Packages

• If your order arrives damaged, please contact us within 7 days with photos of the damage.

• If your order is lost in transit, we will assist you in filing a claim with the carrier, but Giddy-up Riders is not liable for lost or stolen packages once they are marked “delivered.”

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🔹 International Shipping

• At this time, we primarily ship within the United States. International shipping may be available by request — additional costs and timelines apply.

📞 Questions? Call us at 816-382-7070