Refund Policy

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Effective Date: 09/08/2025

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At Giddy-up Riders of Kansas City, every purchase and donation helps us sustain our horses, programs, and community outreach. Because of the mission-driven nature of our work, we maintain the following policy:

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🔹 All Sales Final

• All sales, donations, event tickets, and merchandise purchases are final.

• Refunds, returns, or cancellations are not accepted once an order is placed.

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🔹 Exchanges

• Exchanges may only be offered for defective or damaged merchandise.

• Requests must be made within 7 days of delivery and require proof of purchase.

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🔹 Shipping Issues

• If your item is damaged during shipping, contact us within 7 days so we can help you file a claim with the carrier.

• Giddy-up Riders is not responsible for lost or stolen packages once marked “delivered.”

By making a purchase or donation, you acknowledge and agree to this Refund & Return Policy.

📞 Questions? Call us at 816-382-7070